Case
Cases provide a handy place to store emails, notes and tasks relating a specific event or
project. For a full description of the model see the
Case model definition. The endpoints spell cases with a "k", this is to
prevent clashes with case which is a reserved word in many languages.
List cases
The collection of Cases on the Capsule account.
GET
https://api.capsulecrm.com/api/v2/kases
Query Parameters
| Name |
Type |
Description |
| since |
Date
|
If set then includes only entities that have been changed after this date. Must in be
ISO8601 format.
|
| page |
Integer
|
The page of results to return. Default: 1
|
| perPage |
Integer
|
The number of entities to return per page. Value must be between 1 and 100. Default: 50
|
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of Case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.
{
"kases": [
{
"id": 12,
"party": {
"id": 892,
"type": "organisation",
"name": "Zestia",
"pictureURL": "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner": {
"id": 61,
"username": "ted",
"name": "Ted Danson"
},
"status": "OPEN",
"opportunity": {
"id": 83948362,
"name": "Scope and design web site shopping cart"
},
"createdAt": "2015-12-07T16:54:27Z",
"updatedAt": "2015-12-07T16:54:27Z",
"description": "Scope and design web site shopping cart",
"name": "Consulting",
"closedOn": null,
"lastContactedAt": null
},
{... another kase object ...},
{... another kase object ...},
{... another kase object ...}
]
}
List cases by party
The collection of all cases associated with the given party.
GET
https://api.capsulecrm.com/api/v2/parties/{partyId}/kases
Query Parameters
| Name |
Type |
Description |
| page |
Integer
|
The page of results to return. Default: 1
|
| perPage |
Integer
|
The number of entities to return per page. Value must be between 1 and 100. Default: 50
|
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of Case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.
{
"kases": [
{
"id": 12,
"party": {
"id": 892,
"type": "organisation",
"name": "Zestia",
"pictureURL": "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner": {
"id": 61,
"username": "ted",
"name": "Ted Danson"
},
"status": "OPEN",
"opportunity": {
"id": 83948362,
"name": "Scope and design web site shopping cart"
},
"createdAt": "2015-12-07T16:54:27Z",
"updatedAt": "2015-12-07T16:54:27Z",
"description": "Scope and design web site shopping cart",
"name": "Consulting",
"closedOn": null,
"lastContactedAt": null
},
{... another kase object ...},
{... another kase object ...},
{... another kase object ...}
]
}
Show case
Show a specific case.
GET
https://api.capsulecrm.com/api/v2/kases/{caseId}
Query Parameters
| Name |
Type |
Description |
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will be a Case object.
{
"kase" : {
"id" : 12,
"party" : {
"id" : 892,
"type" : "organisation",
"name" : "Zestia",
"pictureURL" : "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner" : {
"id" : 61,
"username" : "ted",
"name" : "Ted Danson"
},
"status" : "OPEN",
"createdAt" : "2015-12-07T16:54:27Z",
"updatedAt" : "2015-12-07T16:54:27Z",
"description" : "Scope and design web site shopping cart",
"name" : "Consulting"
}
}
Show multiple cases
Allows to load a list of cases by providing their unique ids. caseIds must be a comma separated list of integers and can contain at most 10 values.
GET
https://api.capsulecrm.com/api/v2/kases/{caseIds}
Query Parameters
| Name |
Type |
Description |
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of
Case objects. The endpoint will return 404 NOT FOUND if any one of the provided ids does not
match an existing case. In the case of an invalid request, an error message will be returned, as described in the errors section.
{
"kases": [
{
"id": 12,
"party": {
"id": 892,
"type": "organisation",
"name": "Zestia",
"pictureURL": "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner": {
"id": 61,
"username": "ted",
"name": "Ted Danson"
},
"status": "OPEN",
"opportunity": {
"id": 83948362,
"name": "Scope and design web site shopping cart"
},
"createdAt": "2015-12-07T16:54:27Z",
"updatedAt": "2015-12-07T16:54:27Z",
"description": "Scope and design web site shopping cart",
"name": "Consulting",
"closedOn": null,
"lastContactedAt": null
},
{... another kase object ...},
{... another kase object ...},
{... another kase object ...}
]
}
Create case
Creates a new case. The body must contain an object with a single property kase which must be a Case object. Note that one or more tracks can be applied to the case by including the relevant track ids in a tracks array. This is a convenient shortcut to apply tracks to new cases only, and tracks is not a field of Case objects. Tracks can be specified using a definition object or the ID shorthand, or a mixture of both, as shown below.
POST
https://api.capsulecrm.com/api/v2/kases
{
"kase" : {
"party" : {
"id" : 892
},
"status" : "OPEN",
"description" : "Scope and design web site shopping cart",
"name" : "Consulting",
"tracks" : [ {
"definition" : {
"id" : 1
}
}, {
"definition" : 2
} ]
}
}
Query Parameters
| Name |
Type |
Description |
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 201. The body of the response will contain the case as it was stored in Capsule.
{
"kase" : {
"id" : 12,
"party" : {
"id" : 892,
"type" : "organisation",
"name" : "Zestia",
"pictureURL" : "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner" : {
"id" : 61,
"username" : "ted",
"name" : "Ted Danson"
},
"status" : "OPEN",
"createdAt" : "2015-12-07T16:54:27Z",
"updatedAt" : "2015-12-07T16:54:27Z",
"description" : "Scope and design web site shopping cart",
"name" : "Consulting"
}
}
Update case
Updates an existing case. The body must contain an object with a
single property kase which must be an Case object.
Fields that are not included in the request will remain unchanged.
An owner and/or team are required on a case.
To apply changes to entities in the tags or fields collections
you can do the following:
- To update an existing entity: include the
id and any attributes that
are being updated.
- To delete an existing entity: include the
id and the following JSON
attribute "_delete": true .
- To add a new entity: create entity without an
id.
PUT
https://api.capsulecrm.com/api/v2/kases/{caseId}
{
"kase": {
"name": "new project name",
"tags": [
{
"id": 2
},
{
"id": 3,
"_delete": true
}
],
"fields": [
{
"id": 1,
"value": "follow-up"
}
]
}
}
Query Parameters
| Name |
Type |
Description |
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. All good
{
"kase": {
"id": 10,
"owner": {
"id": 6,
"username": "scottspacey",
"name": "Scott Spacey"
},
"team": null,
"party": {
"id": 581,
"pictureURL": "https://capsulecrm.com/theme/default/images/person_avatar_70.png",
"type": "organisation",
"name": "Capsule"
},
"status": "OPEN",
"tags": [
{
"id": 2,
"name": "Urgent",
"dataTag": false
}
],
"opportunity": {
"id": 1,
"name": "new opp"
},
"createdAt": "2020-08-07T15:02:40Z",
"updatedAt": "2020-12-18T12:45:32Z",
"description": null,
"name": "new project name",
"closedOn": null,
"lastContactedAt": null,
"fields": [
{
"id": 1,
"definition": {
"id": 4,
"name": "type"
},
"value": "follow-up",
"tagId": null
}
]
}
}
Delete case
Fully delete the specific case from Capsule.
DELETE
https://api.capsulecrm.com/api/v2/kases/{caseId}
Response
Returns HTTP status code 204. Returns status code 204 with an empty body if the case was successfully deleted.
List deleted cases
A collection of cases that have been deleted from Capsule since the date specified in the
since parameter. Also contains cases that have been made restricted for the user calling the
API endpoint.
GET
https://api.capsulecrm.com/api/v2/kases/deleted
Query Parameters
| Name |
Type |
Description |
| since |
Date
|
If set then includes only entities that have been changed after this date. Must in be
ISO8601 format.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a property kases which is an array of
Deleted Case objects.
The body of the response object will also contain a property restrictedKases which is an
array of Restricted Case objects. This is only present if
any cases were made restricted.
In the case of an invalid request, an error message will be returned, as described in the
errors section.
{
"kases" : [ {
"id" : 11,
"deletedAt" : "2015-12-04T11:51:32Z"
} ],
"restrictedKases" : [ {
"id" : 2,
"name" : "Private",
"isRestricted" : true
} ]
}
Search cases
Search for cases on the Capsule account. This will return the same results as the global search inside Capsule.
If you're looking for a more structured search endpoint you can use Filters to search by
a specific field or tag.
GET
https://api.capsulecrm.com/api/v2/kases/search
Query Parameters
| Name |
Type |
Description |
| q |
String
|
The value to search for e.g. a name, a postcode or a phone number.
|
| page |
Integer
|
The page of results to return. Default: 1
|
| perPage |
Integer
|
The number of entities to return per page. Value must be between 1 and 100. Default: 50
|
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (
tags), fields (custom fields and fields in DataTags), party (assigned
party) and opportunity (the associated opportunity).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of Case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.
{
"kases": [
{
"id": 12,
"party": {
"id": 892,
"type": "organisation",
"name": "Zestia",
"pictureURL": "https://capsulecrm.com/theme/default/images/org_avatar_70.png"
},
"owner": {
"id": 61,
"username": "ted",
"name": "Ted Danson"
},
"status": "OPEN",
"opportunity": {
"id": 83948362,
"name": "Scope and design web site shopping cart"
},
"createdAt": "2015-12-07T16:54:27Z",
"updatedAt": "2015-12-07T16:54:27Z",
"description": "Scope and design web site shopping cart",
"name": "Consulting",
"closedOn": null,
"lastContactedAt": null
},
{... another kase object ...},
{... another kase object ...},
{... another kase object ...}
]
}
List additional parties
The collection of additional parties related to this case.
GET
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties
Query Parameters
| Name |
Type |
Description |
| page |
Integer
|
The page of results to return. Default: 1
|
| perPage |
Integer
|
The number of entities to return per page. Value must be between 1 and 100. Default: 50
|
| embed |
Array of String
|
Can be used to request additional data that aren’t included in the response by default. If provided,
should be a comma separated list of strings. Supported values for this endpoint are tags (tags),
fields (custom fields and fields in DataTags) and organisation (extended organisation details for people).
Read more about embed.
|
Response
Returns HTTP status code 200. The body of the response will contain an object with a single property parties which is an array of
Party objects.
{
"parties": [
{
"id": 11587,
"type": "person",
"about": null,
"title": null,
"firstName": "Scott",
"lastName": "Spacey",
"jobTitle": "Creative Director",
"createdAt": "2015-09-15T10:43:23Z",
"updatedAt": "2015-09-15T10:43:23Z",
"organisation": null,
"lastContactedAt": null,
"owner": null,
"team": null,
"addresses": [
{
"id": 12135,
"type": null,
"city": "Chicago",
"country": "United States",
"street": "847 North Rush Street",
"state": "IL",
"zip": "65629"
}
],
"phoneNumbers": [
{
"id": 12133,
"type": null,
"number": "773-338-7786"
}
],
"websites": [],
"emailAddresses": [
{
"id": 12134,
"type": "Work",
"address": "scott@homestyleshop.co"
}
],
"pictureURL": "https://capsulecrm.com/theme/default/images/person_avatar_70.png"
}
]
}
Add additional party
Add a person or organisation as an additional contact to the case.
POST
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties/{partyId}
Response
Returns HTTP status code 204. Returns status code 204 with an empty body if the related contact was successfully added.
Remove additional party
Remove a specific person or organisation as an additional contact of the case.
DELETE
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties/{partyId}
Response
Returns HTTP status code 204. Returns status code 204 with an empty body if the related contact was successfully deleted.
