Case

Cases provide a handy place to store emails, notes and tasks relating a specific event or project. For a full description of the model see the Case model definition. The endpoints spell cases with a “k”, this is to prevent collisions with case which is reserved word in many languages.

List cases

The collection of Cases on the Capsule account.

GET
https://api.capsulecrm.com/api/v2/kases

Query Parameters

Name Type Description
since Date

If set then includes only entities that have been changed after this date. Must in be ISO8601 format
page Integer

The page of results to return. Default: 1
perPage Integer

Number of entities to return per page. Value must be between 1 and 100 Default: 50
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields, party.

Response

Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.

HTTP/1.1 200
Link: <https://api.capsulecrm.com/api/v2/kases?page=4>; rel="next" 
{
  "kases": [
    {
      "kase": {
        "id": 12,
        "party": {
          "id": 892,
          "type": "organisation",
          "name": "Zestia",
          "pictureURL": "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
        },
        "owner": {
          "id": 61,
          "username": "ted",
          "name": "Ted Danson"
        },
        "status": "OPEN",
        "createdAt": "2015-12-07T16:54:27Z",
        "updatedAt": "2015-12-07T16:54:27Z",
        "description": "Scope and design web site shopping cart",
        "name": "Consulting",
        "closedOn": null,
        "lastContactedAt": null
      }
    },
    {... another kase object ...},
    {... another kase object ...},
    {... another kase object ...}
  ]
}

Headers:

Name Type Description
Link String

Links to the next and previous pages, encoded as defined in RFC 5988

Show case

Show a specified case.

GET
https://api.capsulecrm.com/api/v2/kases/{caseId}

Query Parameters

Name Type Description
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields, party.

Response

Returns HTTP status code 200. The body of the response will be a Case object.

HTTP/1.1 200 
{
  "kase" : {
    "id" : 12,
    "party" : {
      "id" : 892,
      "type" : "organisation",
      "name" : "Zestia",
      "pictureURL" : "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
    },
    "owner" : {
      "id" : 61,
      "username" : "ted",
      "name" : "Ted Danson"
    },
    "status" : "OPEN",
    "createdAt" : "2015-12-07T16:54:27Z",
    "updatedAt" : "2015-12-07T16:54:27Z",
    "description" : "Scope and design web site shopping cart",
    "name" : "Consulting",
    "closedOn" : null,
    "lastContactedAt" : null
  }
}

Show multiple cases

Allows to load a list of cases by providing their unique ids. caseIds must be a comma separated list of integers and can contain at most 10 values.

GET
https://api.capsulecrm.com/api/v2/kases/{caseIds}

Query Parameters

Name Type Description
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields, party.

Response

Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of case objects. The endpoint will return 404 NOT FOUND if any one of the provided ids does not match and existing case. In the case of an invalid request, an error message will be returned, as described in the errors section.

HTTP/1.1 200 
{
  "kases": [
    {
      "kase": {
        "id": 12,
        "party": {
          "id": 892,
          "type": "organisation",
          "name": "Zestia",
          "pictureURL": "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
        },
        "owner": {
          "id": 61,
          "username": "ted",
          "name": "Ted Danson"
        },
        "status": "OPEN",
        "createdAt": "2015-12-07T16:54:27Z",
        "updatedAt": "2015-12-07T16:54:27Z",
        "description": "Scope and design web site shopping cart",
        "name": "Consulting",
        "closedOn": null,
        "lastContactedAt": null
      }
    },
    {... another kase object ...},
    {... another kase object ...},
    {... another kase object ...}
  ]
}

Create case

Creates a new case. The body must contain an object with a single property kase which must be a Case object.

POST
https://api.capsulecrm.com/api/v2/kases
          {
  "kase" : {
    "party" : {
      "id" : 892
    },
    "status" : "OPEN",
    "description" : "Scope and design web site shopping cart",
    "name" : "Consulting"
  }
}

Query Parameters

Name Type Description
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields, party.

Response

Returns HTTP status code 201. The body of the response will contain the case as it was stored in Capsule.

HTTP/1.1 201
Location: https://api.capsulecrm.com/api/v2/kase/12 
{
  "kase" : {
    "id" : 12,
    "party" : {
      "id" : 892,
      "type" : "organisation",
      "name" : "Zestia",
      "pictureURL" : "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
    },
    "owner" : {
      "id" : 61,
      "username" : "ted",
      "name" : "Ted Danson"
    },
    "status" : "OPEN",
    "createdAt" : "2015-12-07T16:54:27Z",
    "updatedAt" : "2015-12-07T16:54:27Z",
    "description" : "Scope and design web site shopping cart",
    "name" : "Consulting",
    "closedOn" : null,
    "lastContactedAt" : null
  }
}

Headers:

Name Type Description
Location String

The URL that identifies the new case

Update case

Updates an existing case. The body must contain an object with a single property kase which must be an Case object. Fields that are not included in the request will remain unchanged.

To apply changes to entities in the tags or fields collections you can do the following:

  • updating an existing entity include the id and any attributes that are being updated
  • deleting an existing entity include the id and the following JSON attribute "_delete": true
  • adding a new entity create entity without an id

PUT
https://api.capsulecrm.com/api/v2/kases/{caseId}

Query Parameters

Name Type Description
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields, party.

Response

Returns HTTP status code 200. All good

HTTP/1.1 200 
{
  "kase" : {
    "id" : 12,
    "party" : {
      "id" : 892,
      "type" : "organisation",
      "name" : "Zestia",
      "pictureURL" : "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
    },
    "owner" : {
      "id" : 61,
      "username" : "ted",
      "name" : "Ted Danson"
    },
    "status" : "OPEN",
    "createdAt" : "2015-12-07T16:54:27Z",
    "updatedAt" : "2015-12-07T16:54:27Z",
    "description" : "Scope and design web site shopping cart",
    "name" : "Consulting",
    "closedOn" : null,
    "lastContactedAt" : null
  }
}

Delete case

Fully delete the specific case from Capsule.

DELETE
https://api.capsulecrm.com/api/v2/kases/{caseId}

Response

Returns HTTP status code 204. Returns status code 204 with an empty body if the case was successfully deleted

HTTP/1.1 204

List deleted cases

The collection of deleted cases on the Capsule account.

GET
https://api.capsulecrm.com/api/v2/kases/deleted

Query Parameters

Name Type Description
since Date

If set then includes only entities that have been changed after this date. Must in be ISO8601 format

Response

Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of deleted case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.

HTTP/1.1 200 
{
  "kases" : [ {
    "id" : 11,
    "deletedAt" : "2015-12-04T11:51:32Z"
  } ]
}

Search cases

Search for cases on the Capsule account. This will return the same results as the global search inside Capsule.

If you’re looking for a more structured search (like filtering by Tag) we don’t currently have these endpoints documented however they are on the way - if you would like early access please contact us at support@capsulecrm.com.

GET
https://api.capsulecrm.com/api/v2/kases/search

Query Parameters

Name Type Description
q String

The value to search for e.g. a name, a postcode or a phone number.
page Integer

The page of results to return. Default: 1
perPage Integer

Number of entities to return per page. Value must be between 1 and 100 Default: 50

Response

Returns HTTP status code 200. The body of the response will contain an object with a single property kases which is an array of case objects. In the case of an invalid request, an error message will be returned, as described in the errors section.

HTTP/1.1 200
Link: <https://api.capsulecrm.com/api/v2/kases/search?q=zestia&page=4>; rel="next" 
{
  "kases": [
    {
      "kase": {
        "id": 12,
        "party": {
          "id": 892,
          "type": "organisation",
          "name": "Zestia",
          "pictureURL": "http://assets0.zestia.biz:8080/theme/default/images/org_avatar_70.png"
        },
        "owner": {
          "id": 61,
          "username": "ted",
          "name": "Ted Danson"
        },
        "status": "OPEN",
        "createdAt": "2015-12-07T16:54:27Z",
        "updatedAt": "2015-12-07T16:54:27Z",
        "description": "Scope and design web site shopping cart",
        "name": "Consulting",
        "closedOn": null,
        "lastContactedAt": null
      }
    },
    {... another kase object ...},
    {... another kase object ...},
    {... another kase object ...}
  ]
}

Headers:

Name Type Description
Link String

Links to the next and previous pages, encoded as defined in RFC 5988

List additional parties

The collection of additional parties related to this case.

GET
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties

Query Parameters

Name Type Description
page Integer

The page of results to return. Default: 1
perPage Integer

Number of entities to return per page. Value must be between 1 and 100 Default: 50
embed Array of String

Can be used to specify extra entities to fully include in the result. If provided, should be a comma separated list of strings. Accepted values are tags, fields and organisation

Response

Returns HTTP status code 200. The body of the response will contain an object with a single property parties which is an array of Party objects.

HTTP/1.1 200
Link: <https://api.capsulecrm.com/api/v2/kases/1/parties?page=4>; rel="next" 
{
  "parties": [
    {
      "id": 11587,
      "type": "person",
      "about": null,
      "title": null,
      "firstName": "Scott",
      "lastName": "Spacey",
      "jobTitle": "Creative Director",
      "createdAt": "2015-09-15T10:43:23Z",
      "updatedAt": "2015-09-15T10:43:23Z",
      "organisation": null,
      "lastContactedAt": null,
      "addresses": [
        {
          "id": 12135,
          "type": null,
          "city": "Chicago",
          "country": "United States",
          "street": "847 North Rush Street",
          "state": "IL",
          "zip": "65629"
        }
      ],
      "phoneNumbers": [
        {
          "id": 12133,
          "type": null,
          "number": "773-338-7786"
        }
      ],
      "websites": [],
      "emailAddresses": [
        {
          "id": 12134,
          "type": "Work",
          "address": "scott@homestyleshop.co"
        }
      ],
      "pictureURL": "http://assets0.zestia.biz:11564/theme/default/images/person_avatar_70.png"
    }
  ]
}

Headers:

Name Type Description
Link String

Links to the next and previous pages, encoded as defined in RFC 5988

Add additional party

Add an person or organisation as an additional contact to the case

POST
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties/{partyId}

Response

Returns HTTP status code 204. Returns status code 204 with an empty body if the related contact was successfully added.

HTTP/1.1 204

Remove additional party

Remove that person or organisation as an additional contact of the case

DELETE
https://api.capsulecrm.com/api/v2/kases/{caseId}/parties/{partyId}

Response

Returns HTTP status code 204. Returns status code 204 with an empty body if the related contact was successfully deleted.

HTTP/1.1 204