Case Model

Represents a case file that is stored in Capsule.

Name	Type		Description
id	Long	Read only	The unique id of this case.
party	Nested Party	Required	The main contact for this case.
name	String	Required	The name of this case.
description	String		The description of this case.
owner	Nested User		The user this case is assigned to. This and/or `team` is required.
team	Nested Team		The team this case is assigned to. This and/or `owner` is required.
status	String		The status of the case. Accepted values are: `OPEN, CLOSED`
opportunity	Nested Opportunity		An optional link to the opportunity that this case was created to support.
createdAt	Date	Read only	The ISO date/time when this case was created.
updatedAt	Date	Read only	The ISO date/time when this case was last updated.
closedOn	Date	Read only	The ISO date when this case was closed.
lastContactedAt	String	Read only	The ISO date/time when this case was last contacted. This field is automatically set by Capsule based on the attached history entries.
tags	Array of Nested Tag		An array of tags that are added to this case. This field is included in responses only if the `embed` parameter contains `tags`.
fields	Array of Field Value		An array of custom fields that are defined for this case. This field is included in responses only if the `embed` parameter contains `fields`.
missingImportantFields	Boolean		Indicates if this case has any Important custom fields that are missing a value. This field is included in responses only if the `embed` parameter contains `missingImportantFields`.