Case Model

Represents a case file that is stored in Capsule.

Name Type Description
id Long Read only

The unique id of this case.

party Nested Party Required

The main contact for this case.

name String Required

The name of this case.

description String

The description of this case.

owner Nested User

The user this case is assigned to. This and/or team is required.

team Nested Team

The team this case is assigned to. This and/or owner is required.

status String

The status of the case.

opportunity Nested Opportunity

Optional link to the case that this case was created to support.

createdAt Date Read only

The ISO date/time this case was created.

updatedAt Date Read only

The ISO date/time when this case was last updated.

closedOn Date Read only

The ISO date when this case was closed.

lastContactedAt String Read only

The ISO date/time when this cast was last contacted. This field is automatically set by Capsule based on the attached history entries.

tags Array of Tag

An array of tags that are added to this case. This field is include in responses only if the embed parameter contains tags

fields Array of Field Value

An array of custom fields that are defined for this case. This field is include in responses only if the embed parameter contains fields.